The Trion Worlds Network game Rift

Awesome customer service!!!

My problem:

I only just ordered it yesterday, so I just want to make sure I get my VIP. Here is the invoice info:

Items Ordered Price
1 of: Rift Collector's Edition
Condition: New
Sold by: Amazon.com, LLC

(Amazon has been lagging in there responses as far as getting the codes out with the preorders)

Their response:

Hello Jay!

Thank you for contacting us regarding Rift.

I appreciate you sending that file. I am happy to report that I was able to verify that you do indeed deserve a VIP code. I've gone ahead and entitled your account, you are now set to receive your invitation to our upcoming Beta events.

You will be sent an additional key, from the retailer the game was purchased, that must be entered in order to participate in the head-start beginning February 24.

If you have any additional questions or concerns then please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing Rift. Your reference number for this question is 110110-000636

Sincerely,

Alex

I just cut and paste this from the email that I received less than 12 hours after I sent it.  Hell, I think it was even less than 6!  How awesome is that?!? 

I TOTALLY am emailing this to my blog and then linking my blog to whatever forums I find in regards to this.  This was the advice that helped me figure out what to do:

Posted on Jan. 6, 2011 9:34 AM PST

Flipflopsforever says:

Hi again everyone, if you haven't been reading the Rift website/tweets/forums recently you may not have heard that people are having trouble getting their preorder beta codes from Amazon and Gamestop. Trion (who is currently amazing at customer service) has put in a fix for this so you can get your VIP pass in time for the Beta on Friday. They will flag your account manually for VIP access to betas (I mean really how cool is that). They have a great faq in their customer service section, but I will give the jist of it. Sadly I can't link it since I am stuck at work with limited access.

1. Go to their customer service section and press "Ask a Question"
2. Tell them your problem..IE preorder from Amazon or Gamestop etc..etc..etc
3. ATTACH the receipt of the purchase to the question. Scroll down you will see a place where you
can attach a file. BEST way I have found to do that is install a print to pdf application and then
just send them a PDF of the receipt.
4. Wait for their reply saying that your account has been flagged for VIP. My husband did this last
night and receieved a reply today saying that his account had been flagged.

I found it here:
http://www.amazon.com/Pre-Order-Questions-Answered/forum/Fx2HCF6WP9G6339/Tx3POWCPXFRRBQN/1?_encoding=UTF8&asin=B004HKB0XA

All I did was copy my print invoice and pasted it in the contact us form here:
http://trionworlds.custhelp.com/app/ask

Good luck, but I don't think that you'll need it!

--

-Jay Kovach
Twitter/Facebook:  ElvenAlchemist
YouTube:  ElvenAlchemist13
Blog:  http://thealchemistspen.blogspot.com/